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How lordexch Handles Your Personal Data

At lordexch, your personal data is handled with care — we collect only what we need to run your account, process deposits through UPI, Paytm or PhonePe, and…

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lordexch How lordexch Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

You can reach the lordexch privacy team through three channels below. Whether you want to request a copy of the data we hold, ask us to correct an inaccuracy, or raise a…

Email Privacy Request Send a written data request to our privacy address from the email linked to your account. We acknowledge all requests within two business days and keep a record of the exchange for your protection.
Live Chat Support Open the live chat window on lordexch.org and select the Privacy topic from the menu. A support agent can log your request in real time and escalate it to the data team without delay.
In-Account Help Centre Log in to your account, navigate to the Help section, and submit a Privacy Request ticket. Your ticket is timestamped automatically and you receive a case reference number by email within the hour.
DATA HANDLING PRACTICES

Six Ways We Protect Your Privacy

lordexch applies a layered approach to data protection — from how cookies behave in your browser to how long transaction logs are kept.

Data Minimisation at Collection

We collect name, contact details, date of birth and payment reference data only. No information beyond what is needed to verify your account and process your UPI, Paytm or PhonePe transactions is ever requested or stored.

Cookie Controls in Your Browser

Session cookies keep you logged in during play; analytics cookies help us understand how pages perform. You can adjust cookie preferences from the settings panel at any time, and we honour those choices on your next visit.

Account Security Measures

Your account password is stored as a one-way hash — our team cannot read it. Two-factor prompts are available in account settings, and we log every login with IP address and device type so you can review access history.

Transaction Log Retention

Deposit and withdrawal logs are retained for the period required by applicable law in your jurisdiction, then deleted or anonymised. You can request a copy of your transaction history from the account dashboard at any time.

Third-Party Data Sharing Limits

We share data only with payment processors handling your UPI, Paytm or PhonePe transactions, and with identity verification services where local law requires it. No data is passed to advertisers or analytics brokers.

Right to Correct or Delete

You can request correction of inaccurate personal data or deletion of your account record through the Help Centre or by email. Requests are processed within 30 days unless a legal retention obligation applies to your data.

Frequently Asked Questions About Your Privacy

These questions cover the data rights and privacy situations our account holders ask about most often. If you do not find your answer here, use the contact channels in the section above to reach our privacy team directly.

We collect your name, email address, mobile number, date of birth and a government ID reference for verification. Payment method details — such as a UPI ID or Paytm number — are stored as references, never as raw credentials.

We share data only with the payment processors that handle your UPI, Paytm and PhonePe transactions, and with identity services required by applicable law. We do not pass your information to advertisers, data brokers or unrelated third parties.

Retention periods depend on the legal obligations of the jurisdiction from which you accessed the platform. Once that period expires, your data is deleted or anonymised. You can ask us for the specific period relevant to your account via the Help Centre.

Yes. Submit a Subject Access Request through the in-account Help Centre or by emailing our privacy address from your registered email. We will provide a copy of your data within 30 days of receiving a valid request.

Open a Privacy Request ticket in the Help Centre or contact us by email. Corrections are applied within 10 business days. Deletions are processed within 30 days, subject to any legal retention obligation that applies to your record.

We use session cookies to keep you logged in and performance cookies to understand page behaviour. You can turn off non-essential cookies from the cookie settings panel in your browser. Session cookies are required for the account to function correctly.

Payment transactions are processed over encrypted connections. We store only the transaction reference number and amount — never your full UPI ID, Paytm PIN or PhonePe credentials. Our servers do not have access to your payment provider login details.

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